Walt Disney World Resort is operating under normal conditions and continues to monitor the path of Hurricane Irma. For more information, please review frequently asked questions regarding hurricane policies:

Disney Vacation Club Hurricane Policies

Walt Disney World Hurricane Policies

If you have a Disney Vacation Club Resort reservation that could be impacted by Hurricane Irma, then please be aware of the following guidelines regarding reservation cancellations, modifications and refunds.

Canceling Your Reservation

If you must cancel your reservation due to Hurricane Irma, all Vacation Points and Reservation Points will be returned to the Membership in the way they were utilized for the reservation.

If you used Vacation Points to make reservations at a Disney Vacation Club Resort, then your reservation can be canceled online. Once canceled, please email Member Services to have your Vacation Points removed from the holding account. Be sure to include the following information in your email

Member Services will make the necessary adjustments within 4 weeks. For all other types of reservations, please call Member Services at (800) 800-9800 or (407) 566-3800. You must be at least 18 years of age to call.

Extending Your Reservation
If you are already at a Disney Vacation Club Resort and wish to extend your reservation, please visit the Resort front desk to check availability. You may be able to extend your stay, based on availability.

Refunds for Early Checkout or Resort Evacuation
If you are already at a Disney Vacation Club Resort and wish to check out early due to Hurricane Irma, please visit the Resort front desk to check out and request a refund. The following refund policy will apply:

• For Cash Reservations: The front desk will refund any nights not used.
• For Vacation Points and Reservation Points: The Resort will communicate with Member Services to return Vacation Points and Reservation Points to the Membership in the way they were utilized for the reservation.

In the event of a Resort evacuation, the same refund policy will apply. Be sure to check with the front desk to check out and request your refund.